Frequently Asked Questions
Everything you need to know about your NAQSHI experience
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a unique tracking number and a link to our courier partner's portal.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please note that sale items are eligible for exchange only.
Do you offer international shipping?
Yes, NAQSHI ships worldwide. Shipping costs and delivery timelines vary based on your location and are calculated at checkout.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between contemporary and traditional silhouettes.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. For domestic orders in select regions, Cash on Delivery (COD) is also available.
How should I care for my NAQSHI garments?
To maintain the quality of our fabrics, we recommend dry cleaning for embellished pieces and a gentle cold hand wash for our daily wear collections.