Returns & Exchanges
At NAQSHI Official Online Store, we strive for perfection in every stitch; however, if you are not entirely satisfied with your purchase, we offer a seamless 14-day return and exchange policy for all unworn fashion pieces. Please ensure that all original tags remain attached and the garment is in its original packaging to qualify for a processing request.
Initiate Your Request
Log into your NAQSHI account or visit our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring the invoice is included and the product is in its original, unwashed condition.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup through our portal.
Quality Check and Refund
Once our artisans inspect the returned item for quality compliance, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing